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Sustainable consumption requires sustainable business practices. When you use our services, you are interacting with us on the basis of contractual agreements and laws.

When you use our website or we process your data otherwise, our Privacy Policy and our Cookie Policy apply to that processing. When you buy a product from one of our refurbishers through our platform, our Terms and Conditions apply to this transaction.

As a user of our platform you have certain rights beyond the contracts we enter into with each other. You may also want to learn more about how our platform works. On this page, we will share this information with you. We encourage you to reach out to us if you have any questions.

1 Understand your rights and obligations under the Digital Services Act

As an online marketplace, refurbed complies proudly with its obligations under the Digital Services Act.

1.1 What this means for you as a user of our marketplace:

We strive to provide our marketplace of refurbished goods to you in a way that ensures a safe and pleasant experience for all participants, both customer and refurbisher.

1.1.1 How you can notify us about content on our website that you believe is illegal

We diligently review the information that is available on our website. If you believe that some of the information on our website qualifies as illegal content or is in conflict with our general terms and conditions, you have the right to send us a notice using the contact information below and we will take action where appropriate.

When contacting us about information on our website, please make sure to explain why you believe the information to be illegal or inappropriate, include an exact electronic location (i.e. a URL or similar) and include your name and e-mail address.

1.1.2 How we combat misuse of our platform

We will suspend you as a user of our marketplace, after issuing prior warning where appropriate, if you repeatedly engage in inapproprate behavior including providing manifestly illegal content on our platform or if you violate our General Terms and Conditions or any other agreements we have with you.

Similarly, we may decide to suspend you, after issuing prior warning if appropriate, if you misuse our system to notify illegal content on our platform.

1.1.3 How we recommend content to you

We rank products based on price, available stock and how successful they are on our marketplace.

When we display a discrete offer to you , our recommendation is based on our assessment of what we consider the best value to you, including factors such as product quality, price and product availability. By continually monitoring these factors we make sure that customers have access to the best possible products at the most competitive prices.

1.1.4 How you can settle any disputes arising out of your rights under the Digital Services Act

We will take action against content that is illegal or incompatible with our terms and conditions. If this affects you, you are entitled to have this decision challenged through our internal complaint-handling system. To lodge a complaint, please contact us using the contact information below.

Under law, you are entitled to access a certified out-of-court dispute settlement body to resolve these types of disputes and we will engage with these bodies in good faith with a view to resolve the dispute at hand. However, no out-of-court settlement bodies have been certified at this time. We will update this site when this changes.

1.2 What this means for you as a refurbisher on our marketplace:

To ensure that customers have a great experience on our platform, we take steps to ensure that the information you provide and the products you offer are in line with all applicable laws. You acknowledge and agree to this when using our platform through our general terms and conditions and any additional agreements we have with you.

1.2.1 How we safeguard our customer’s experience on the platform

As a merchant on our platform, our customers put their trust in you. We will take action against you, which may include the suspension of your account if you provide illegal content on our platform or if you are not in compliance with our general terms and conditions and any other agreements we have with you.

In making our decision about the actions we take against you we will consider the frequency, gravity and reocurrence of your behavior.

1.2.2 How we inform you of any actions taken

If we take any action against you that result in the removal or demoting of content or information you provide, the suspension of our services to you, the termination of your account or any restriction of monetary payment we will inform you of this in appropriate form.

You should be aware that we are obliged to share our decisions in a public database in an anonymized form.

1.3 How you can contact us:

You can contact us with questions, inquiries and at any time at dsacompliance@refurbed.com. If you represent an authority of a European Union member state or similar, we ask that you contact us in German or English.

1.4 Notice pursuant to Art 24 (2) of the Digital Service Act

The number of average monthly active recipients engaging with our marketplace over the last 6 months is < 45 000 000.

2 Information on our Internal Complaint Management System

As a refurbisher on our platform you have the right to an effective complaint management process. While you sell products on our platform, we are in constant contact with you. However, you are always entitled to contact us at complaint.management@refurbed.com for any grievances.

3 Information on our Ranking Mechanism

We rank our products by price, inventory and best-selling items. Offers are based on the best value for customers, including factors such as product quality, price and product availability. By constantly monitoring these factors, we ensure that you have access to the best possible products at the most competitive prices. The ranking is not influenced by any fees.